UNFI on LinkedIn: #supermarketemployeeday #supermarketheros #unfi #cub #shoppers (2024)

What happened in retail this week? 👇- Tesco employees to take a share of £30m as part of the‘Save as You Earn’ colleague share scheme.- Tesco is calling its corporate staff back in-office from two to three days a week to increase performance.- Asda Named Retailer of the Year at Free From Food Awards 2024- Asda returned to profit in 2023 despite market share losses.- Iceland Foods and parenting website Mumsnet are partnering to roll out a new range of kids products online - items are expected in store in 2025.- Aldi UK was named the cheapest UK supermarket in June. - Aldi UK to improve chicken welfare with 20% more space than the industry standard. - Co-op partnered with Walmart Commerce Technologies to make grocery deliveries more efficient. - Sainsbury's made the greatest market share gains of any grocer as sales soared.— — — — — — —I post the biggest stories from the UK’s biggest retailers each week.Connect with me to never miss a weekly update.#Retail#News#July

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How much of an impact does the supermarket have to a highstreet? I think a lot more than I originally thought. Here is a map.. the crudly drawn Blue X is where we are staying. this map shows the nearest tesco to us... the nearest supermarket is an hour away...In the town we are staying there is not a single empty shop. it's thriving with trade and business is booming, not only that but as someone who has been visiting this wonderful place since a child, the people who run these businesses are the the same families from my childhood. Many point the finger to online trade as the reason for the highstreet downfall... but does the supermarket play a bigger part then we realise? what do you think?#highstreet#smallbusiness#Independentshops

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Service Complacency..If your self service is not aimed at delivering great and differentiated experience the initial gains will be shortlived and your competitors wil thank you. Example: I now actively put off going in to Woolworths Supermarkets or Coles Group supermarkets because the almost compulsory self service experience, and associated atmosphere, is so poor. I shop at Harris Farm Markets, it's faster and more pleasant. (I have no connection to Harris Farm). Driving spend to your competitors and allowing them to secure lifelong customers is the result of service complacency and will end in tears...#customerexperience #stoneism #servicetransformation #retailtransformation

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The newspapers and coffee part of myWaitrose always felt like an attempt to have something distinct and predictable in place, to counterbalance a scheme that was and is confusing and disjointed.They were the simple clear headline disguising the muddled story underneath.But the economics never added up, and I’m not sure Waitrose planners anticipated quite how good British shoppers are at maximising a ‘free lunch’. Or coffee and the paper in this case.The slow death of these unsustainable headline treats then draws out the inevitable, while creating a disproportionate pit of annoyance and antagonism among loyal customers. Would Tesco or Sainsbury's run MyWaitrose this way? Of course not, the change would be definitive and clean. Clarity in exchange for a short-lived bit of grumbling.That’s the key flaw in myWaitrose, the overall scheme has never delivered clear easy to understand benefits, except for those that are being chipped away at here. Customers are canny and respond best when benefits are simple to understand, and easy to redeem. myWaitrose is neither. Tesco Sainsbury's #retail #loyaltyprogram #gimmertaxIMAGE: copilot. Spectacularly, this is what the AI came up with for Waitrose Loyalty Scheme.

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Choice announces this years Shonky Awards and they call out our two major supermarket chains.Choice nomination of Coles and Woolworths is for what they intimate is execessive profits at a time when the average Australian is facing a "cost of living crisis".We do live in interesting times. It was only last week that Woolworths were rated by the Roy Morgan group as Australias most trusted brand with Coles also sitting high in the rankings. In recent times the amount of angst by parts of our community about everything from the conversion of Woolies supermarkets to Metro to self serve checkouts underscores some of the challenges faced by two majors in protecting their "trust" position.With cost of living pressures forecast to continue, both the majot chains will have to continue to be vigilant in the management of their brand reputation#ChoiceShonkies #supermarkets #costoflivingpressures #brand #reputation #proactivemaintenance

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Bet “long” on Covid behaviours at your peril. With hindsight, Ocado now realise that the spike in online grocery delivery wasn’t an acceleration of structural change, but a short term reaction to the pandemic. The same probably rings true for offices as FOMO sees more people trekking in. The useful thing about Covid is that it has accelerated a direction of travel. Some office locations were always going to become redundant whilst vibrant CBDs were always going to get stronger. For retail, it’s more nuanced and grocers are trying to find the balance between what their consumer wants and what they can afford to deliver in a very low margin business. Ocado may be able to help with technology that makes delivery more profitable, but it’s going to take time, a lot of time. #retail #grocery #ocado #onlineshopping #logistics #ynwa

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What happened in retail this week? 👇Marks and Spencer is offering new mental health training to its 65,000 colleagues to support young people as part of their partnership with mental health charity YoungMinds.Asda is planning to open a record 110 Asda Express convenience stores during February. Sainsbury's boss Simon Roberts has set a new cost savings target of £1bn over the next three years so the grocery giant can finance both better prices and higher pay for its workers.Tesco is bringing back its ‘Kids Eat Free’ scheme for the February half term following its success in 2023 where 440,000 meals were given out to families. Marks and Spencer looks poised to surpass Waitrose's market share after equalling rival upmarket grocers 3.8%, which is a significant jump from 2021 when M&S held just 3.2% compared to Waitrose’s 4.2%. Asda has promoted its former vice president and group property director Chris Walker as managing director of its Express stores.Co-op reported record levels of theft & violence in 2023 that equated to almost 1,000 incidents a day across its 2,400 stores, a rise of 44% year on year.Lidl GB is trialling its own bottle return scheme in Glasgow where shoppers will receive 5p for each empty PET plastic and aluminium drinks containers they recycle in Lidl’s in-store reverse vending machines. Ocado Retail Ltd has partnered with Community Shop to launch a new mobile pop-up shop from a van to help struggling families pick up a shopping basket of staple food and household products for as little as £3.— — — — — — — I post the biggest stories from the UK’s biggest retailers each week. Connect with me to never miss a weekly update.#Retail #News #February

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A very interesting and worthwhile listen for anyone in the food and grocery sector.

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Starting this week the #Grocer33 methodology is switching to allow so-called ‘loyalty prices’ in ranking the cheapest supermarket each weekAnd the first winner – thanks to its Nectar Prices initiative – is Sainsbury's

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The battle of Woolworths and Cole'sIn Australia, there are two main supermarket chains that dominate the market – Coles and Woolworths. Both of these supermarkets are constantly battling it out to win over customers and gain market share. In this blog post, we will take a look at the battle between Coles and Woolworths, and see who is winning the war.2.#coles #freshfoodpeople #supermarkets #Woolworthes