You can make a difference in the Apple Support Community!
When yousign up with your Apple ID, you can provide valuable feedback to other community members byupvoting helpful replies and User Tips.
When yousign up with your Apple ID, you can provide valuable feedback to other community members byupvoting helpful replies and User Tips.
Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.
User profile for user: Alyssa1225
Alyssa1225 Author
User level: Level1 10 points
I FaceTimed my boyfriend I seen him on the FaceTime call for a second then it went to a black screen and I got told his connection was unstable then mine was then his was then mine then it said “connection is unstable” for the rest of the call. I hung up a few times only to get the same result. I even restarted my phone and still got the same result. He was able to see me the entire time no issues. Anyone know how to fix it?
[Re-Titled by Moderator]
iPhone 11, iOS 17
Posted on Sep 26, 2023 4:18 AM
Question marked as Top-ranking reply
User profile for user: PeachTed
PeachTed
User level: Level1 8 points
Posted on Nov 14, 2023 11:18 AM
Hi,
I'm having the same issue. I've done everything stated above but nothing works.
I see my caller fine. But every few minutes, he sees "unstable connection" and I disappear. I need to press on "video" on and off, and then I reappear. It only does this on my mobile devices (iPhone and iPad). My iMac and MacBook Pro work fine. All my updates are done everywhere.
I've tested my network, the connection is more than fine, for uploads and downloads.
Nothing is working, and it's driving me nuts.
View in context
Similar questions
- FaceTime Not WorkingMy FaceTime no longer works. I’ve tried several of the troubleshooting suggestions and none seem to work (turn off phone, check the date/time, blocked caller, WiFi, FaceTime on/off, etc). It seems like this issue only started in the past 3 days or so, right after my phone got the most recent software update. I tried to FaceTime with several different people and none of them saw my call come in and when they called me it just forever said “waiting” until timing out. How can this be fixed? 15421
- My FaceTime on my phone is not working. It rings and says connecting but it can’tWhen I try to send or receive a FaceTime call or video on my phone it just rings and says connecting but never does 2282
- FaceTime keeps trying to connect to dropped call after phone died and was powered back onMy phone died during a FaceTime call. Now when I try to use FaceTime it automatically 'connects' to the last call and looks like I am joining a call in progress but it never rings or connects to the other person. 7821
8 replies
Loading page content
Page content loaded
Question marked as Top-ranking reply
User profile for user: PeachTed
Nov 14, 2023 11:18 AM in response to destiny241
Hi,
I'm having the same issue. I've done everything stated above but nothing works.
I see my caller fine. But every few minutes, he sees "unstable connection" and I disappear. I need to press on "video" on and off, and then I reappear. It only does this on my mobile devices (iPhone and iPad). My iMac and MacBook Pro work fine. All my updates are done everywhere.
I've tested my network, the connection is more than fine, for uploads and downloads.
Nothing is working, and it's driving me nuts.
Link
User profile for user: natalee191
natalee191
User level: Level1 8 points
Nov 21, 2023 7:04 PM in response to PeachTed
Hi, I’m also having the same issue.
when I use messenger/telegram there is no issue with the connection but FaceTime is still showing connection unstable error
Link
User profile for user: lollykins70
lollykins70
User level: Level1 8 points
Jan 8, 2024 9:01 PM in response to destiny241
As those in the thread above have had constant issues with FaceTime, so have I. I've checked my network connection and all is well; I've restarting all my devices-- iPad, home system, iPhone-- STILL the same super-frustrating "network connection is unstable" during FaceTime calls! I did NOT have this issue pre iOS 17 (and all consecutive updates afterward).
I've been on a call with an apple tech who had me reset the network connection (eg, have wifi "forget" the network and re-establish as anew), and STILL this does not resolve the issue with FaceTime. 
Link
User profile for user: pisapie
pisapie
User level: Level1 8 points
Jan 8, 2024 4:44 PM in response to natalee191
Have you tried deleting the app and reinstall it? I did that and somehow it seems to fix the problem on my end.
Link
User profile for user: destiny241
destiny241
User level: Community Specialist
Oct 3, 2023 11:24 AM in response to Alyssa1225
Hello Alyssa1225,
This has everything to do with the connection being unstable for the FaceTime call. You can use these steps for a solution: If you can't make or receive a FaceTime call on your iPhone or iPad
Use a fast connection to avoid sound quality issues with FaceTime
If your cellular connection or Wi-Fi network runs slowly, or other users stream audio or video on the same Wi-Fi network, you might have these issues:
* Connection alerts or unable to connect
* Choppy video calls
* Black screen
* Dropped calls
Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection.
If you still need help
If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:
1. Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection.
* Learn moreif you're using router, firewall, or security softwarethat restricts internet access.
2. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
3. Go to Settings > FaceTime and make sure that FaceTime is on.
* If you see "Waiting for Activation," turn FaceTime off and then on again. Learnwhat to do if you can't activate FaceTime.
* If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
* Make sure that you have the correct phone number or email address listed.
8. Go to Settings > General > Date & Time and turn on Set Automatically.
9. Restart your device.
10. Update your device to the latest version of iOS or iPadOS.
Let us know if this helps out.
Take care.
Link
User profile for user: FaceTimeGotSoMuchWorse
FaceTimeGotSoMuchWorse
User level: Level1 8 points
User profile for user: aqrius
aqrius
User level: Level1 12 points
User profile for user: kennieszn
kennieszn
User level: Level1 12 points
Apr 5, 2024 9:59 AM in response to pisapie
I just deleted and redownloaded with the same issue, idk wat to do
Link
I see ‘connection is unstable’ when on a FaceTime call on my iPhone 11 with my boyfriend, and he does too
